REASON OF YOUR COMPLAINT

DESCRIPTION OF YOUR COMPLAINT

Please describe the encountered issues:

Description of encountered issue(s)

Please describe you complaint

BRAND

 Please select the brand of your stay:

YOUR RESERVATION

Fields below regarding your reservation are optional:

Please provide the date of the first day of your stay, observing the following format: DD/MM/YYYY:

First date of stay (format DD/MM/YYYY) - only past or ongoing stays

YOUR PERSONAL DETAILS

ATTACHMENT

Optional: you may attach a picture to your complaint (format: JPEG or PNG, max. file size: 2Mb).



Proceed

INFORMATION REVIEW

Reason of your complaint
Description of your complaint
Brand
Reservation number
Residence name
Accommodation number
Date of the first date of your stay (DD/MM/YYYY)
Your surname
Your name
Your e-mail

SUBMIT

The information is collected by PIERRE ET VACANCES - CENTER PARCS Group directly from you in order to respond to your request. Satisfaction surveys may be set up at a later stage. This information is intended exclusively for the entities of the PIERRE ET VACANCES - CENTER PARCS Group concerned by the request, and its possible subcontractors. The data will be kept for the duration of the investigation of your file and then archived for one year. Under no circumstances will the information transmitted in the context of your request be used for the purpose of prospecting or additional collection of information concerning you.

In accordance with Regulation (EU) 2016/679 on the protection of personal data, you have the right to access, rectify, delete, carry and oppose your data, which you can exercise on your customer area or via the contact form. A copy of an identity document may be requested.

Subject to any breach of the above provisions, you have the right to file a complaint with the National Data Protection Authority.