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Your opinion is important to us, which is why all customer concerns are not only taken very seriously, but also regularly evaluated.

Your feedback today is important to us for for the service of tomorrow.

Please use the attached form exclusively for complaints regarding your stay, as well as for concerns regarding your personal data and if you need assistance in making a reservation.

Choose your reason

I want to make a reservation

I'm coming soon and I would like to manage my booking

Change my stay

Cancel my stay

I want to cancel my insurance

I have a question about my payment or I want an invoice

Track my payment

Request or track my refund

I want an invoice

I have just returned from my stay and I would like to make a complaint

In my accomodation

In the aquatic area

With my activities / catering

Material or physical damages

Personal data / Account deletion

Access my personal data

Delete my account

I want to unsubscribe

* fields preceded by an asterisk are mandatory

Brand

Please select the brand of your stay* :

The information is collected by PIERRE ET VACANCES - CENTER PARCS Group directly from you in order to respond to your request. Satisfaction surveys may be set up at a later stage. This information is intended exclusively for the entities of the PIERRE ET VACANCES - CENTER PARCS Group concerned by the request, and its possible subcontractors. The data will be kept for the duration of the investigation of your file and then archived for one year. Under no circumstances will the information transmitted in the context of your request be used for the purpose of prospecting or additional collection of information concerning you.

In accordance with Regulation (EU) 2016/679 on the protection of personal data, you have the right to access, rectify, delete, carry and oppose your data, which you can exercise on your customer area or via the contact form. A copy of an identity document may be requested.

Subject to any breach of the above provisions, you have the right to file a complaint with the National Data Protection Authority.

Reason of your complaint
Option
Name of reservation holder
Iban of the reservation holder
BIC code
Payment method
Amount paid
Your request
Description of your complaint
Brand
Reservation number
Date of the first date of your stay (DD/MM/YYYY)
Your surname
Your name
Your e-mail
Address
Client number or last booking number
Nom du réservataire
Prénom du réservataire
Votre adresse
Noms des participants

Contact us

Choose your reason

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Brand

Your reservation* :

Description of your complaint*

Your personal details

Attachment

Information review

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	Desactivate my account This option allows you to make your data inaccessible online without deleting it. You can recreate your account later and/or continue to receive our offers
	Delete my account If you have made a reservation with us, it is possible that some of your data must be kept to meet our legal and accounting constraints. This data may under no circumstances be used for commercial purposes. For your information, the data will be kept for 5 years to make it possible to prove the existence of a contract. Find more information on our data protection policy.